How to use Calling Features.

How to Repeat Dial

Turn it on

1. When you get a busy signal, hang up, then pick up again right away.

2. Press *66 (1166 for rotary users).

3. If the line is free, your call goes through. If the line is still busy, listen to the announcement; then hang-up. When the line is free, you will hear the special ring. Pick up the receiver and the other phone will ring.

Turn it off
1. Press *86 (1186 for rotary users) and listen for announcement.

TIPS
If the other phone is busy, Repeat Dialing tries for 30 minutes.

When you get a special ring that the number is free and then get a busy signal when the system attempts to connect to that number, the party you are calling has already made or received another call. If you want to continue trying the number you will need to activate Repeat Dialing again.

If the service calls a long distance number, usage and long distance charges apply. 

 

How to Use Call Return

To activate:

1. Press *69 (1169 for rotary users).

2. Listen for the confirmation.

3. Hang up. The system will continue to try the line for 30 minutes.

4. You will hear a short-short-long ring when the line is free.

5. The call will automatically be made when you lift the handset.

To cancel:
1. Press *89 (1189 for rotary users).

2. Listen for the confirmation.

TIPS
There is no time limit for returning a call, but you will only be able to return the last incoming call.

If the last incoming call was a published number, you will hear the number, time and date, and an option to return the call.

If the last incoming call was private, you cannot return the call.

If the number you are returning is out of the area, long distance charges will apply. 

 

How to Use Call Trace

 

Upon receiving call:
1. Press *57 (1157 for rotary users).

2. Follow the voice instructions.

TIPS
Call Trace may be removed (at no charge) if you are experiencing high monthly activation fees. A release form must be signed absolving Chillicothe Telephone from liability of Call Trace non-availability. A non-recurring charge would apply to reactivate the service.

NOTE: The traced information will be released only to your local law enforcement agency. 


1. Press *69 (1169 for rotary users).

2. Listen for the confirmation.

3. Hang up. The system will continue to try the line for 30 minutes.

4. You will hear a short-short-long ring when the line is free.

5. The call will automatically be made when you lift the handset.

To cancel:
1. Press *89 (1189 for rotary users).

2. Listen for the confirmation.

TIPS
There is no time limit for returning a call, but you will only be able to return the last incoming call.

If the last incoming call was a published number, you will hear the number, time and date, and an option to return the call.

If the last incoming call was private, you cannot return the call.

If the number you are returning is out of the area, long distance charges will apply. 

 

How to Use Speed Calling

 

Speed Calling 8# gives you one-touch access to 8 phone numbers using codes 2 through 9. Speed Calling 30# gives you one-touch access to 30 phone numbers, using codes 20 through 49.

Recording numbers for Speed Calling 8#

1. Press *73 (1173 for rotary users).
2. At the dial tone, enter a Speed Calling code (2-9).
3. Dial the telephone number for that code. Include 1+ area code, if necessary.
4. The number is stored when you hear short tones. If you don’t get confirming tones, start over at Step 1.
5. When the number is stored, dial tone returns. Repeat Steps 1 to 3 to add more numbers.

Recording numbers for Speed Calling 30#
1. Press *74 (1174 for rotary users).
2. At the dial tone, enter a code (20 - 49).
3. Follow Steps 3 to 5 from above.

Change a Speed Calling Code
Repeat the steps for recording a phone number. The new number automatically replaces the old one.

Speed Dialing
At the dial tone, enter the Speed Calling Code, followed by the #. 

How to Use Call Forwarding

For All Call Forwarding

Turn it on
AFTER dialing the “forward TO” number, when the phone is answered, Call Forwarding is on. If the line is busy or there is no answer, hang up. Your calls will be forwarded.

Turn it off 
AFTER entering your off code, when you hear a stutter dial tone, Call Forwarding is off.

TIPS
You can still call out when your incoming calls are being forwarded.

If a call is forwarded to a number outside your local calling area, usage or long distance charges will apply to your account, not your caller’s.

Call Forwarding All
Turn it on
Press *71 (1171 for rotary users)
At the dial tone, enter the “forward-to” number

Turn it off
Press *72 (1172 for rotary users)

TIPS
To reactivate your previous call forwarding destination, press *79 (1179 for rotary users). You will hear a confirmation tone.

When Call Forwarding All is activated, you may hear a short ring as a call is forwarded, but you will not be able to answer the call.

Remember, Call Forwarding stays on until you turn it off.

Call Forwarding Remote Activation
Turn it on
Dial 779-1210 (from a touch tone phone)
Enter the “forward-FROM” phone number
Enter your PIN number. If the phone number and the PIN number are a match, a confirmation tone followed by a dial tone is returned
Press *71
Listen for recall dial tone
Dial the “forward-TO” phone number
When someone answers, verify that you have received the programmed number

Turn it off
To cancel from the “forward-TO” location, use the same procedure as “Turn it on,” except use access code *72
-OR-
To cancel from the “forward-FROM” location, press *72

Call Forwarding Busy
Turn it on
Press *90 (1190 for rotary users)
At the dial tone, enter the “forward-to” number

Turn it off
Press *91 (1191 for rotary users)
NOTE: Centrex users should use *72 to activate and #72 to deactivate.

Call Forwarding No Answer
Turn it on
Press *92 (1192 for rotary users)
At the dial tone, enter the “forward-to” number

Turn it off
Press *93 (1193 for rotary users)
NOTE: Centrex users should use *72 to activate and #72 to deactivate.

Call Forwarding Busy/No Answer
Follow each instruction from above.

This feature is commonly used with our Voice Mail service. 

How to Use Caller ID

 

Caller ID units have their own setup and use instructions, please follow the instructions provided with your unit. 

How to Select Line Block

Cancel on per call basis

Press *82 (1182 for rotary users).

When you hear a dial tone, place your call as you normally would. Your number will be displayed.

After you hang up, your line goes back to private status. 

How to Use Incoming Call Control

  1. Press *95 (1195 for rotary users).

     

  2. Enter one of these options:


Press 1: ADD number to block list.

Press 2: Remove number from block list.

Press 3: Remove ALL numbers 

Press 4: ADD number to known list. 

Press 5: Change the menu language.

Press 6: Turn the service ON.

Press 7: Turn the service OFF.

Press 8: Block calls from private callers.

Press 9: Allow calls from private callers.

Press *: Repeat menu options.

TIPS
If you wish to ADD the last caller’s number to your blocked list, simply hang up and press *96.

The first time you access the service, you will be prompted to choose a language. All menus and prompts will be presented in that language. 

How to Use Anonymous Call Reject

Turn it on

1. Press *77 (1177 for rotary users).
2. Listen for the confirmation.

Turn it off
3. Press *87 (1187 for rotary users). 

How to Use Selective Call Reject

Turn it on
1. Press *60 (1160 for rotary users).

Turn it off
1. Press *60 (1160 for rotary users).
2. Press 3 and add a phone number to your list.
3. Voice instructions will guide you through the steps to add or delete numbers.

Block calls from your last caller
1. Press *60 (1160 for rotary users).
2. Press #01#.

TIPS
The number you added may be labeled a “private” entry on your list.

Menu Options with Call Block ON
Press 1: Review your list.
Press 07: Remove a number when you hear it.
Press 0: Review the instructions.
Press *: Enter the number: Remove a number from list.

TIPS
Callers on your list will be notified their calls have been rejected, but you will not hear your phone ring when they call.

Unknown callers and out-of-area calls cannot be added to the Call Reject list. 

How to Use Universal Per Call Block

Block your name and phone number from displaying on local Caller ID units, on a per–call basis. Dial *67 prior to placing each call

How to use Toll Restriction with Pin

 

 

Allowable Calls
Local calls and non-chargeable calls such as: 911, 211 or 611.
For all other calls your PIN number must be entered.

To dial long distance
1. Press *13 from a touch-tone phone (1113 for rotary users).
2. Wait for a dial tone.
3. Enter a PIN number.
4. Wait for a dial tone.
5. Then dial the desired number (Ex. 1-740-947-xxxx).

To dial 411 or an Operator
1. Press *13 (1113 for rotary users).
2. Wait for dial tone.
3. Enter a PIN number.
4. Wait for dial tone.
5. Press 411 for directory assistance OR 0 for the operator.

To change your PIN number
1. Press *12 (1112 for rotary users).
2. Wait for a dial tone.
3. Enter old PIN number.
4. Wait for a dial tone.
5. Enter new PIN number.

TIPS
Pound (#) can be pressed to speed up the dial tone.

If you forget your PIN number or need it changed, there will be a one-time charge. You must come into our office with a picture I.D. to make changes.

The PIN number can be 1–7 digits. 

How to Use Three-Way Calling

Three-Way Calling
1. With the first person on the line, press and release the hookswitch or flash button to put the call on hold.
2. At the dial tone, enter the second person. You can talk privately with the second person before completing the three-way connection.
3. Press and release the hookswitch or flash button. All three of you are on the line.
4. If you get a busy signal or no answer, click the hookswitch or flash button twice to continue your original call.

Ending Three-Way Calling - Two ways to end a three-way call
1. Hang up to end both conversations OR
2. Someone else hangs up (you hear a click). The call becomes a regular two-person call.

TIPS
If you are on a three-way call and you have Call Waiting, incoming callers will hear a busy signal. OR the call may be forwarded, if you have Call Forwarding. 

Three-Way Calling with Transfer

1. Follow Steps 1 to 4 above.
2. Transferring the Conference Call
3. Hang up and the other two parties may continue talking. Your telephone would then be free for other calls. Long distance charges may apply.

TIPS
If you are on a three-way call and you have Call Waiting, incoming callers will hear a busy signal. OR the call may be forwarded, if you have Call Forwarding.   

How to Use Basic Voicemail

Step 1: Record your greeting

1. Dial 779-9005
2. If asked to enter a mailbox number, enter the number the voice mail is set up on
3. Enter your passcode (default is ‘0000’) then press # (you will have the option to change your passcode later)
4. Press 9 for Mailbox setup
5. Press 1 for Greeting options
6. There is currently no greeting recorded
7. Press 2 to Re-record your greeting
8. Press # when you have finished recording
9.Press 1 if you would like to listen to your greeting
10. Press * to return to the main menu
11. Press the * key twice to return to the main menu

Step 2: Changing your passcode – from the main menu

1. Press 9 for Mailbox setup
2. Press 2 to change your passcode
3. Please enter your new passcode followed by the # key
4. To verify your new passcode please enter it now followed by the # key
5. Press * to return to the main menu or hang up if you are finished

Note: If you do not wish to change your passcode or greeting, you can keep the default settings. When you enter the number or ‘mailbox id’ there is a standard greeting for each tree. The generic greeting states, ‘The party you have dialed does not answer. Please leave a message after the tone. When you are finished you may simply hang up or press # for more options.

Step 3: To Set Call Forwarding

Call Forward Busy

  • Dial *90
  • At the dial tone, enter 779-9005
  • Hang up

Call Forward No Answer

  • Dial *92
  • At the dial tone, enter 779-9005
  • Hang up

You should test the mailbox setup by calling into your voice mail and listening to the greetings. Follow the greeting to each mailbox to make sure that it directs you to the appropriate tree mailboxes. If you have any questions about your Voice Mail service from Horizon, please feel free to give us a call at 772-8331.

Thank you for subscribing to our Voice Mail Service. We appreciate your business. 

How to Use Premium Voicemail

With your voice mail service, you have multiple voice mail boxes. The following directions will assist you in setting up your main greeting that all callers hear and select the appropriate mailbox and change the password. You will also set up the tree mailbox greetings and change the tree mailbox passwords.

Administrator Setup:

Step 1: Record Your Group Greeting (This must be done by the Administrator)
1. Dial 779-9005 to access voice mail.
If calling from your home phone number or an Associated Number and you have Auto-login, Press the * key when the prompt asks you for your Mailbox ID. Otherwise, when the prompt tells you to enter your Mailbox Number, enter your home phone number with area code.
2. Enter your password (0000 for now) followed by the # key. (you will have the option to change your password later)
3. When prompted for your Mailbox ID, press the * key. You will be at the Group Greeting Menu.
4. Press 4 to record a Group Greeting.
5. At the tone, record your greeting. When you are finished press the # key. For example: “Welcome to the Jones family voice mail. To leave a message for Tom, Press 1. To leave a message for Nancy, Press 2. For Bobby press 3.” And so on…
6. The prompt will ask you if you want to:

a. Press 1 to listen to your greeting (to review how it sounds).

b. Press 4 to record your greeting again, followed by the # key.

c. Repeat these steps until your greeting is acceptable.
7. Press 2 to save the greeting.
8. Press the * key to return to the Mailbox Setup Menu.

Tree Mailbox Setup

Step 2: Accessing Your Tree mailbox
1. Dial 779-9005 to access voice mail.
If calling from your home phone number or an Associated Number and you have Auto-login, Press the * key when the prompt asks you for your Mailbox ID. Otherwise, when the prompt tells you to enter your Mailbox Number, enter your home phone number.
2. When prompted for your password, Follow the prompt and enter your Password (0000 for now), followed by the # key and go to the next step.

Step 3: Record Your Personal Greeting
1. At the Main Menu press 9.
2. Press 1 for Greeting Options.
3. Press 4 to Record a Greeting.
4. At the tone, record your greeting. When you are finished press the # key.
5. The prompt will then ask you if you want to:

a. Press 1 to listen to your greeting (to review how it sounds).

b. Press 2 to record your greeting again, followed by the # key.

c. Repeat these steps until your greeting is acceptable.
6. Press the * key two times to return to the Main Menu and go to Step 4

Step 4: Change Your Tree Mailbox Password
1. At the Main menu, press 9 for Mailbox Set Up
2. Press 2 to change your Password
3. Enter you new Password (1-16 Digits) followed by the # key (choose a number you will remember)
4. Re-Enter your password followed by the # key.
5. Hang Up.
6. Record your new password for future reference.

Note: If you are the administrator, the password you have changed will now also be the password for accessing the Group Greeting Menu.

Step 5: To Set Call Forwarding
Call Forward Busy
 

  • Dial *90
  • At the dial tone, enter 779-9005
  • Hang up

Call Forward No Answer

  • Dial *92
  • At the dial tone, enter 779-9005
  • Hang up

You should test the mailbox setup by calling into your voice mail and listening to the greetings. Follow the greeting to each mailbox to make sure that it directs you to the appropriate tree mailboxes. If you have any questions about your Voice Mail service from Horizon, please feel free to give us a call at 772-8331.