If I get behind on my bill, when will they disconnect my services?

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Horizon services are billed one month in advance.  When you receive your bill in the mail, the due date is at least 16 days after the date the bill was printed and mailed to you.  If the bill is not paid by the due date, it becomes past due.  When Horizon disconnects a customer’s services, they will mail a written notice of disconnection postmarked at least 7 days prior to the date the services to be disconnected.  The disconnect date on this notice will be at least 16 days after the original due date on the bill.

Residential, Business Billing