Yes. Simply call into one of Horizon’s customer service reps to place and order and schedule installation.
No. Equipment must be leased from Horizon.
Unless you have made additional changes to your password since installation, the WiFi Password is printed on the bottom of your Horizon Comtrend Modem. If you have further issues, please contact 740-772-8611 for further assistance.
Horizon Whole-Home WiFi access points are dual band capable, i.e. they provide WiFi service in both 2.4 and 5 GHz frequency bands simultaneously. That way, 2.4 GHz only or 2.4 and 5 GHz dual band wireless devices can connect to the WiFi network wherever they are.
You can find your Whole-Home WiFi network management app on both the iTunes App Store and Google Play Store by searching AirTies WiFi. The app provides an interface to update the configuration of your wireless network and displays the network status.

With Horizon Internet service, you can have up to 5 email accounts.

To add a new email address to your account visit

  1. Log in with your full email address and password
  2. Click Manage Mailboxes
  3. Click New Mailbox
  4. Enter New Email Address
  5. Enter First Name
  6. Enter Last Name
  7. Enter Password
  8. Confirm Password
  9. Click Create Mailbox
  1. Open your web browser and go to
  2. To manage whitelists and blacklists click the Spam Management link in the menu.

  3. Choose which Spam List you wish to edit.

    From: Whitelist - When an incoming email matches your whitelist, the message will always be delivered to your mailbox.  A whitelist match always takes precedence over other email rules.

    From: Blacklist - When an incoming email is from an email address on your from blacklist, then it will not be delivered to your inbox, instead it will be trapped in your spam quarantine.   There is no reason to blacklist email addresses that are already getting caught in your quarantine. To add an email address to the From Blacklist you can copy and paste it from an email in your inbox into the Enter a new value: field and then click the Add button.

    Subject Blacklist - The subject blacklist works just like the from blacklist, except that it looks at the subject of an incoming email instead of the from email address.

  4. A window will pop-up where you can view, edit, or modify your whitelist and blacklists. Please read the instructions in the pop-up window for creating or editing blacklists and whitelists.

Any messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.

  1. Open your web browser and go to
  2. Enter your Email Address and Password then select Mail Settings in the drop down box labeled “Go to:” and press Sign in.
  3. From the menu on the left, select  Spam Management.
  4. To view messages trapped in your quarantine, select Quarantined Mail from the menu on the left.  Please note: Messages trapped in the Quarantined Mail folder will automatically be deleted after 15 days.
  5. Select a message by checking the box next to perform an action on that message.
  6. To deliver the message to your inbox, click the Please deliver normally link.  To delete the message from your quarantine, click the Please delete permanently link. Please note: Using the deliver normally and delete permanently links will not automatically create whitelists or blacklists.
  7. To set blacklist and whitelist rules or see more details of a message trapped in your quarantine, click the subject of the message.
  8. While viewing an individual message you can select an option from the Action menu, and click Execute to perform that action.

Incoming Mail Server
Note: POP3 is not recommended and should be phased out.

  • IMAP Server:
  • IMAP Port: 993
  • IMAP SSL connection: Enabled
  • Server Authentication Login: <full email address>

Outgoing Mail Server
  • SMTP Server:
  • SMTP Port: 587
  • SMTP-STARTTLS Support: Yes
  • SMTP-Authentication: Required
  • SMTP-Auth. Login: <full email address>

If you've forgotten your username or password, please contact email Tech Support at or call (740) 772-8777. 

To change your username or password for a email address, visit and do the following:

  1. Click My Email Options
  2. Enter your Current Password
  3. Enter your New Password (minimum 5 characters)
  4. Enter New Password Again
  5. Click Update Password

With Horizon Internet service, you can have up to 5 email accounts

iPhone, iPad or iPod Touch

  1. Go to Settings
  2. On the Settings screen, tap Mail, Contacts, Calendars
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Enter your Full Name, Email Address, Password, and a short description for your email. Tap Next
  7. Tap IMAP
  8. For your Incoming Mail Server, enter and enter 993 as your Port Number
  9. For your Outgoing Mail Server, enter and enter 587 as your Port Number
  10. Make sure SSL is enabled


  1. Open your device’s email application
  2. If you already have an email account setup, tap Menu and then tap Accounts
  3. Type your Email Address and Password, and tap Next
  4. Select IMAP
  5. For your Incoming Mail Server, enter and enter 993 as your Port
  6. For your Outgoing Mail Server, enter and enter 587 as your Port
  7. Select ‘Require Sign-in’ and make sure your User Name (your full Email Address) and Password are correct. Tap Next
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages


  1. Open Network and Sharing Center by clicking the Start button
  2. Click Control Panel
  3. Click Network and Internet
  4. Click Network and Sharing Center
  5. Under Connection, click View status
  6. Click Details
  7. Your computer’s IP address appears in the Value column, next to “IPV4 IP Address”

Macintosh Operating Systems

  1. Click on the Apple icon on the upper-left corner of the screen
  2. Scroll down and select System Preferences
  3. Click Network. This should be on the third row
  4. Find your IP address. If you’re connected to the Internet, the Network window will tell you so in the upper-right corner. Your IP address should be listed directly beneath your connection status, in smaller print.